Terms of Service

GENERAL CONDITIONS OF AOR BV REGARDING e- learning

AOR BV
Santkamp 23, 6836BE Arnhem, The Netherlands
info@artof.repair
https://repairjourney.com
Phone: +31 (0)88 2340 399

Article 1. Definitions

The following terms are used in these general terms and conditions in the following meaning, unless expressly stated otherwise.

AOR BV

the contractor of the general terms and conditions who concludes the agreement and applies these general terms and conditions.

Website:

The e- learnings as developed and delivered by AORTRADE INC and made available on artof.repair .

Client :

the school/institution/company/private individual that has instructed AOR BV to supply products or services

Agreement :

the contract for the purchase of products and services whereby the contractor undertakes to deliver products or services to the school/institution/company/private individual.


Article 2. Applicability

  1. These general terms and conditions apply to: all offers, quotations, orders, (online) services and agreements. They apply to every agreement between AOR BV and a client to which AOR BV has declared these conditions applicable.
  2. The present conditions also apply to all agreements with AOR BV, for the execution of which third parties must be involved.
  3. Any deviations from these general terms and conditions are only valid if they have been expressly agreed in writing in, for example, a (written) agreement or order confirmation.
  4. In the event that these general terms and conditions and the order confirmation contain conflicting conditions, the conditions included in the order confirmation will apply.
  5. If one or more of the provisions in these general terms and conditions are void or annulled, the other provisions of these general terms and conditions remain fully applicable.
  6. All videos, images and information on the website have been carefully prepared and checked. AOR BV is at all times authorized to make changes to the services and information to be provided, in order to improve them or to comply with any legal requirement.

Article 3. Commencement and duration agreement

  1. The agreement is concluded and commences after the client has placed an order. The parties are free to prove the conclusion of the agreement by other means.
  2. The agreement is entered into for an indefinite or definite period.
  3. The agreement is always entered into for a period of 1 course year and is automatically extended, unless the nature of the agreement dictates otherwise or the parties expressly agree otherwise in writing.
  4. Both parties can terminate the agreement in writing at any time with a notice period of one month.

Article 4. Execution of the agreement

  1. AOR BV will execute the agreement to the best of its ability in accordance with the requirements of good workmanship.
  2. AOR BV will make every effort to resolve any disruptions to the access to the website and/or the use of the technical infrastructure of the website as soon as possible in the event of problems. AOR BV has the right to temporarily put it out of use in order to remedy a malfunction on the website without being liable for damages to visitors.
  3. The Client must protect its own computer system against viruses and ensure that no unauthorized access is given to the website by third parties.
  4. If and insofar as proper execution of the agreement requires this, AOR BV has the right to have certain work carried out by third parties.
  5. AOR BV reserves the right to make changes to the website if this is desirable for the functioning of the website. If such changes have a direct influence on the way in which the client gains access to the website or the way in which the website can be used, AOR BV will inform the client about these changes as soon as possible.
  6. The client ensures that all information that AOR BV indicates is necessary or of which the client should reasonably understand that it is necessary for the execution of the agreement, is provided to AOR BV no later than 14 days after a request to this effect. .
  7. AOR BV has the right to suspend the execution of the agreement and to charge the client for the additional costs resulting from the delay according to the usual rates if the client does not provide the above-mentioned information to AOR BV on time or properly.


Article 5. Reservation

  1. AOR BV undertakes the obligation to provide the information and services on the website to the best of its ability. The agreement is not an obligation of result. The client acknowledges that:
    1. it is technically impossible to deliver a website 100% error-free;
    2. that any errors may lead to the temporary unavailability of a part of the website;
    3. information on the website may not be sufficiently accurate or may contain typographical errors;
    4. that the operation of the website may be adversely affected by circumstances and performance over which AOR BV has no influence, for example telecommunications connections and network problems.

 

 

 

Article 6. Changes to the agreement

  1. If during the execution of the agreement it appears that it is necessary to change or supplement the work to be performed for proper execution, the parties will adjust the agreement accordingly in a timely manner and after consultation.
  2. If the parties agree that the agreement will be amended or supplemented, the time of completion of the execution may be affected.
  3. In the event of a change to the agreement, AOR BV will inform the client in advance of any financial or qualitative consequences, or a changed time of completion. If a fixed price has been agreed, AOR BV will also indicate to what extent a change to the agreement will result in this amount being exceeded.

Article 7. Payment

  1. The prices are exclusive of VAT and other government levies, as well as any costs to be incurred in the context of the agreement, unless stated otherwise.
  2. Payment of the amounts owed to AOR BV must be made within 30 days after the invoice date, in a manner to be specified by AOR BV in the currency in which the invoice was declared. Objections to the invoice do not suspend the payment obligation.
  3. If the client fails to make payment within the period of 30 days, the client is legally in default . The Client then owes interest of 1% per month, unless the statutory interest is higher, in which case the statutory interest applies. The interest on the amount due will be calculated from the moment the client is in default until the moment the full amount is paid.
  4. If the client is in default or fails to fulfill one or more of his obligations, all reasonable costs incurred in obtaining payment out of court will be borne by the client. If the client fails to pay a sum of money on time, he will forfeit an immediately due and payable fine of 15% of the amount still due. This with a minimum of €50.00.
  5. If AOR BV has incurred higher costs that were reasonably necessary, these are also eligible for reimbursement.
  6. Any reasonable judicial and enforcement costs incurred will also be borne by the client.
  7. The Client owes interest on the collection costs incurred.


Article 8. Ownership

  1. All items supplied by AOR BV on the website, including lesson designs, videos, diagrams, drawings, software, (electronic) files, etc., are the property of AORTRADE INC and are made available under license from AOR BV.
  2. The client is not authorized to pledge or encumber in any other way the goods falling under the ownership of AOR BV.

Article 9. Complaint

  1. Complaints about the website must be reported by the client to AOR BV as soon as possible after discovery, but no later than within 14 days, in writing or by e-mail, stating the nature of the complaint.
  2. Legal action expires after the period of 14 days, unless the client demonstrates that he could not reasonably have discovered the defect earlier.
  3. A complaint or complaint as referred to in paragraph 1 does not suspend the client’s payment obligation.

Article 10. Suspension and dissolution

  1. AOR BV is entitled to suspend the fulfillment of its obligations if the client does not or does not fully fulfill the obligations under the agreement.
  2. If, after notice of default and the expiry of a period of 3 months, the client still does not or does not fully fulfill the obligations under the agreement, AOR BV may terminate the agreement.
  3. If, for whatever reason, the client still fails to comply with the obligation mentioned under 1 after a reminder to that effect, AOR BV has the right to recover the resulting damage and costs from the client.

Article 11. Liability and indemnity

  1. AOR BV is not liable for damage to the client that arises because the client has provided AOR BV with incorrect or incomplete information, or if there is intent or deliberate recklessness on the part of the client.
  2. AOR BV is not liable for any indirect damage, including consequential damage, missed educational performance and damage due to stagnation that is the result of untimely or proper performance by the client.
  3. AOR BV is not liable for damage resulting from the failure or improper functioning of the telecommunications network or other means required for electronic communication, except insofar as the damage is the result of intent or gross negligence.
  4. If AOR BV is liable for damage, this liability is at all times limited to the amount charged for the execution of the agreement.
  5. If, for whatever reason, the limitation of liability cannot be upheld (in law), the liability of AOR BV is in any case limited to the amount that will be paid out for the relevant case according to the liability insurer.

Article 12. Force majeure

  1. In these general terms and conditions, force majeure is understood to mean, in addition to what is understood in this area in law and case law, all external causes, foreseen or unforeseen, over which AOR BV has no influence, but as a result of which AOR BV is unable to fulfill the obligations.
  2. AOR BV also has the right to invoke force majeure if the circumstance that prevents (further) compliance occurs after AOR BV should have fulfilled its obligations.
  3. Parties may suspend the obligations under the agreement during the period that the force majeure continues. If this period lasts longer than two months, either party is entitled to terminate the agreement, without obligation to compensate the other party for damages.

Article 13. Confidentiality

  1. Both parties are obliged to maintain confidentiality of all confidential information that they have obtained from each other or from another source in the context of their agreement. Information is considered confidential if this has been communicated by the other party or if this arises from the nature of the information.

 

Article 14. Intellectual property and copyrights

  1. Without prejudice to the other provisions of these general terms and conditions, AOR BV reserves the rights and powers vested in AOR BV under the Copyright Act.
  2. All products and services provided by AOR BV are exclusively intended to be used by the client and may not be reproduced, made public or brought to the attention of third parties by him without the prior permission of AOR BV, unless this is due to the nature of the documents provided. results otherwise.
  3. AOR BV reserves the right to use the knowledge gained through the performance of the work for other purposes, provided that no confidential information is disclosed to third parties.

Article 15. Applicable straight

  1. Dutch law applies to every agreement between AOR BV and the client.
  2. The judge in the place of business of AOR BV has exclusive jurisdiction to hear disputes.
  3. Parties will only appeal to the court after they have made every effort to settle a dispute by mutual agreement.
  4. In case of interpretation of the content and scope of these general terms and conditions, the Dutch text always prevails.

 

GENERAL CONDITIONS OF AOR BV REGARDING physical training

General terms and conditions AOR BV

 

Table of contents:

Article 1 – Definitions

Article 2 – Identity of AOR BV

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Costs in case of withdrawal

Article 8 – Exclusion of right of withdrawal

Article 9 – The price

Article 10 – Conformity and warranty

Article 11 – Delivery and execution

Article 12 – Duration transactions: duration, termination, cancellation and extension

Article 13 – Payment

Article 14 – Complaints procedure

Article 15 – Disputes

Article 16 – Additional or deviating provisions

Article 17 – Age limit

Article 18 – Copyright and Ownership

Article 19 – Privacy Statement

 

 

Article 1 – Definitions

In these conditions the following definitions apply:

  1. Reflection period: the period within which the customer can exercise his right of withdrawal;
  2. Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
  3. Durable data carrier: any means that enables the customer or entrepreneur to store information that is addressed to him personally in a way that enables future consultation and unchanged reproduction of the stored information.
  4. Right of withdrawal: the option for the customer to cancel the distance contract within the cooling-off period;
  5. Entrepreneur: the natural or legal person who offers products and/or services remotely to the customer;
  6. Distance agreement: an agreement in which, within the framework of a system organized by AOR BV for distance sales of products and/or services, exclusive use is made of one or more techniques for communicating on distance;
  7. Technology for distance communication: means that can be used to conclude an agreement, without the customer and entrepreneur being in the same room at the same time.
  8. General Terms and Conditions: the present General Terms and Conditions of AOR BV regarding the training courses and physical products offered.

 

Article 2 – Identity of AOR BV

Name: AOR BV

Name of training: L1/L1 mobile repair training (basic) and L2/L3 mobile repair training (advanced)

Business address: Santkamp 23, 6836BE Arnhem, The Netherlands

E- mail address : info@artof.repair

Chamber of Commerce number: 62748653

 

Article 3 – Applicability

  1. These general terms and conditions apply to every offer from AOR BV and to every distance contract and orders concluded between AOR BV and the customer.
  2. The general terms and conditions have been communicated to the customer in advance and can always be consulted via the website. The general terms and conditions will be sent free of charge upon request.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the customer electronically in such a way that it can be read by the customer. customer can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the customer.
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the customer can always rely on the applicable provision that applies to him. is the most favorable.
  5. If the customer places an order on the AOR BV website ( artof.repair ), this order is final when the customer receives proof of payment and/or an order confirmation by e-mail.
  6. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, the remainder of the agreement and these terms and conditions will remain in force and the provision in question will be immediately replaced by mutual agreement by a provision that approximates the scope of the original as much as possible.
  7. Situations that are not regulated in these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.
  8. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be interpreted ‘in the spirit’ of these general terms and conditions.

 

 

Article 4 – The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
  2. The offer is without obligation. AOR BV is entitled to change and adapt the offer.
  3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the customer. If AOR BV uses images, they are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind AOR BV.
  4. All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the agreement.
  5. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed correspond exactly to the real colors of the products.
  6. Each offer contains such information that it is clear to the customer what the rights and obligations are associated with acceptance of the offer. This concerns in particular:
  • the price including taxes;
  • any shipping costs;
  • the manner in which the agreement will be concluded and what actions are required for this;
  • the method of payment, delivery and execution of the agreement;
  • the period for acceptance of the offer, or the period within which AOR BV guarantees the price;
  • the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a different basis than the regular basic rate for the means of communication used;
  • whether the agreement is archived after conclusion, and if so, how it can be consulted by the customer;
  • the way in which the customer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if desired, restore it;
  • any other languages in which, in addition to Dutch, the agreement can be concluded;
  • The customer can contact AOR BV at any time to ask questions and/or receive support regarding clarification of the online learning environment and/or the training courses.

Article 5 – The agreement

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance by the customer of the offer and compliance with the conditions set.
  2. The agreement is entered into for an indefinite period, unless stated otherwise.
  3. If the customer has accepted the offer electronically, AOR BV will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by AOR BV, the customer can terminate the agreement.
  4. If the agreement is concluded electronically, AOR BV will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment . If the customer can pay electronically, AOR BV will take appropriate security measures.
  5. AOR BV can – within legal frameworks – inquire whether the customer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, AOR BV has good reasons not to enter into the agreement, it is entitled to refuse an order or request with reasons or to attach special conditions to the execution.

Article 6 – Right of withdrawal

When delivering products and/or services:

  1. When purchasing products, the private customer has the option to terminate the agreement without giving reasons within 14 days. This reflection period commences on the day after receipt of the product by the customer or a representative designated in advance by the customer and made known to AOR BV. This reflection period also applies if the participant books the course and the company or employer pays for it. If the company concludes the contract, there is no cooling-off period.
  2. Customers of annual subscriptions can cancel their subscription at any time. AOR BV is not obliged to reimburse subscription costs already paid. When a customer cancels the contract, the customer will have access to the portal until the end of that billing year.
  3. During the cooling-off period, the customer will handle the product and any packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to AOR BV with all accessories supplied and – if reasonably possible – in the original condition and packaging, in accordance with the reasonable and clear instructions provided by AOR BV.
  4. If the customer wishes to exercise his right of withdrawal, he is obliged to inform AOR BV of this within 14 days of receipt of the product. After the customer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The customer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
  5. If the customer has not indicated that he wishes to exercise his right of withdrawal after the periods referred to in paragraphs 2 and 3 have expired. has not returned the product to AOR BV, the purchase is a fact.

 

 

Article 7 – Costs in case of withdrawal

  1. If the private customer exercises his right of withdrawal, a maximum of the costs of return will be borne by him.
  2. If the private customer has paid an amount, AOR BV will refund this amount as soon as possible, but no later than within 14 days after cancellation. This is subject to the condition that the product has already been received back by the online retailer or that conclusive proof of complete return can be provided.

Article 8 – Exclusion of right of withdrawal

  1. AOR BV can exclude the customer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if AOR BV has clearly stated this in the offer, at least in time before concluding the agreement.
  2. Exclusion of the right of withdrawal is only possible for products:
  3. which have been created by AOR BV in accordance with the customer’s specifications;
  4. that are clearly personal in nature;
  5. which by their nature cannot be returned;

 

 

 

Article 9 – The price

  1. The prices stated in the offer can be found on artof.repair unless stated otherwise.
  2. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
  3. Notwithstanding the previous paragraph, AOR BV may offer variable prices for products or services whose prices are subject to fluctuations in the financial market and over which AOR BV has no influence. This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer.
  4. AOR BV is entitled to adjust the prices or parts thereof for goods or services not yet delivered and/or not paid for to any changes in price-determining factors, such as raw material prices, wages, taxes, production costs, currency exchange rates, etc.
  5. AOR BV is always authorized to adjust prices without delay if a legal price-determining factor gives reason to do so.
  6. Unless expressly agreed otherwise in writing, the prices stated by AOR BV are exclusive of travel, shipping, postage and packaging costs.
  7. The prices stated in the offer of products or services include VAT, unless stated otherwise.
  8. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, AOR BV is not obliged to deliver the product at the incorrect price.

 

 

Article 10 – Conformity and Warranty

  1. AOR BV guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal requirements existing on the date the agreement was concluded. provisions and/or government regulations.
  2. A warranty provided by AOR BV manufacturer or importer does not affect the legal rights and claims that the customer can assert against AOR BV under the agreement.
  3. Any defects or incorrectly delivered products must be reported to AOR BV in writing within 4 weeks of delivery. Products must be returned in the original packaging and in new condition.
  4. The warranty period of AOR BV corresponds to the manufacturer’s warranty period. However, AOR BV is never responsible for the ultimate suitability of the products for each individual application by the customer, nor for any advice regarding the use or application of the products.
  5. The warranty does not apply if:
  • The customer has repaired and/or edited the delivered products himself or has had them repaired and/or edited by third parties;
  • The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or are contrary to the instructions of AOR BV and/or have been treated on the packaging;
  • The defect is wholly or partly the result of regulations that the government has imposed or will impose with regard to the nature or quality of the materials used.

Article 11 – Delivery and execution

  1. AOR BV will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the customer has made known to the company.
  3. Taking into account what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously, but no later than within 30 days, unless the customer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the customer will be notified of this no later than 30 days after he has placed the order . In that case, the customer has the right to terminate the agreement without costs. The customer is not entitled to compensation.
  4. All delivery times are indicative. The customer cannot derive any rights from any stated periods. Exceeding a term does not entitle the customer to compensation.
  5. In the event of dissolution in accordance with paragraph 3 of this article, AOR BV will refund the amount paid by the customer as soon as possible, but no later than within 14 days after dissolution.
  6. If delivery of an ordered product proves impossible, AOR BV will make every effort to make a replacement item available. No later than upon delivery, it will be stated in a clear and understandable manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of any return shipment will be borne by AOR BV.
  7. The risk of damage and/or loss of products rests with AOR BV until the moment of delivery to the customer or a representative designated in advance and made known to AOR BV, unless expressly agreed otherwise.

Article 12 – Duration transactions: duration, termination, cancellation and extension

Duration

  1. After purchasing the online training, the customer has access to the AOR BV online learning environment for 1 year, unless AOR BV ceases to exist or is stated otherwise.

Termination

  1. The customer can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products or services at any time, taking into account the agreed cancellation rules and a notice period of no more than one month.
  2. The customer can terminate an agreement that has been entered into for a fixed period and which extends to the regular delivery of products or services at any time towards the end of the fixed duration, taking into account the agreed cancellation rules and a notice period of no more than one month. .

Cancellation

  1. Cancellation by AOR BV: In the event of illness or death of the trainer, AOR BV will make every effort to find a replacement so that the training can continue. If AOR BV is unable to find a replacement, this is a case of force majeure and AOR BV will carry out the training at a different time. AOR BV is in no way responsible for any damage suffered. The time at which the training will be carried out will take place in consultation with the client. The possibility of refunding money will be agreed in consultation with the customer.
  2. AOR BV reserves the right to cancel the course, workshop or training up to six days before the start due to insufficient participation. Insufficient participation occurs if fewer than five paying participants have registered up to seven days before the start of the course, workshop or training.
  3. If the offer cannot take place in the previously offered manner due to force majeure (during the term), AOR BV will provide a replacement offer, possibly on a new date.
  4. Cancellation by the customer: Cancellation free of charge for a course, workshop or training from AOR BV is possible up to ten working days before the start of the course. Cancellation can only be made in writing by email to info@artof.repair .

Cancellation and costs If a course is canceled later than ten working days before the course, the following rules apply:

o If you cancel up to seven working days before the start of the course, workshop or training, 25% of the amount will be charged.

o If you cancel up to three working days before the start of the course, workshop or training, 50% of the amount will be charged.

o If you cancel on the day of the course, workshop or training itself, the full amount will be charged. This also applies in the event of a no-show.

  1. If compliance on the part of AOR BV is not feasible due to force majeure, a suitable solution will be sought in consultation with the customer. Force majeure includes, among other things:

– illness – traffic disruptions – extreme weather conditions;

Extension

  1. In the event of an extension of the subscription, it will be determined in consultation with the customer whether an extension will take place.

Article 13 – Payment

  1. Unless otherwise agreed, the amounts owed by the customer must be paid within 14 working days after the commencement of the cooling-off period referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, this shall period after the customer has received confirmation of the agreement.
  2. The customer has the obligation to immediately report inaccuracies in payment details provided or stated to AOR BV.
  3. In the event of non-payment by the customer, AOR BV has the right, subject to legal restrictions, to charge the reasonable costs made known to the customer in advance.
  4. In the event of payment default, AOR BV is entitled to suspend the execution of the agreement and all related agreements or to dissolve them.
  5. The method of payment can be made via Ideal , credit card or PayPal.

Article 14 – Complaints procedure

  1. AOR BV has a complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the execution of the agreement must be submitted fully and clearly described to AOR BV within 7 days after the customer has discovered the defects.
  3. Complaints are always treated confidentially and complaints submitted will be answered within 14 days from the date of receipt.
  4. All complaints will be handled within a period of 4 weeks.
  5. If a complaint requires a foreseeably longer processing time, AOR BV will respond within 14 days with an acknowledgment of receipt and an indication of when the customer can expect a decision.
  6. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
  7. A complaint does not suspend the obligations of AOR BV, unless AOR BV indicates otherwise in writing.
  8. If a complaint is found to be justified by AOR BV, AOR BV will replace the delivered product or offer a refund to the customer.
  9. AOR BV strives to resolve the matter in good harmony with the customer in the event of a complaint. Complaints and their handling are kept by AOR BV for a period of 1 year after the complaint has been handled.

 

 

Article 15 – Disputes

  1. Agreements between AOR BV and the customer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the customer lives abroad.
  2. The Vienna Sales Convention does not apply.

Article 16 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the customer and must be recorded in writing or in such a way that they can be stored by the customer in an accessible manner on a durable data carrier.

 

Article 17 – Copyright and Ownership

  1. All items supplied by AOR BV on the website, including lesson designs, videos, diagrams, drawings, software, (electronic) files, etc., are the property of AORTRADE INC and are made available under license from AOR BV.
  2. Without prior written permission, (participants of) the customer are not permitted to use the course material other than for their own use, or to reproduce and/or sell the course material in any way and/or make it available to third parties. .

 

Article 18 – Privacy Statement

AOR BV, located at Santkamp 23, 6836BE Arnhem, The Netherlands, is responsible for the processing of personal data as shown in this privacy statement.

AOR BV handles your data confidentially.

The trainers hired by AOR BV are obliged to keep confidential any information they receive (in whatever form) from AOR BV.

Trainers and/or employees and/or teachers of AOR BV are prohibited from disclosing information or otherwise making it available to third parties.

All information provided by customers and/or participants is confidential for AOR BV, its trainers, its employees and the teachers.

 

Contact details:

AOR BV
Santkamp 23, 6836BE Arnhem, The Netherlands
info@artof.repair
https://repairjourney.com
Phone: +31 (0)88 2340 399

 

 

Personal data that we process:

AOR BV processes your personal data because you use our services and/or because you provide this data to us yourself.

Below you will find an overview of the personal data we process:

  • First and last name
  • Address data
  • phone number
  • E-mail address
  • IP address
  • Other personal data that you actively provide, for example by creating a profile on this website.
  • Location data
  • Information about your activities on our website
  • Data about your surfing behavior across different websites (for example because this company is part of an advertising network)
  • Internet browser and device type

Special and/or sensitive personal data that we process:

Our website and/or service does not intend to collect data about website visitors who are younger than 18 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is over 18. We therefore recommend that parents be involved in their children’s online activities to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at info@artof.repair and we will delete this information.

 

 

For what purpose and on what basis do we process personal data ? AOR BV processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter, offers and/or advertising brochure
  • To be able to call or email you if this is necessary to provide our services
  • To inform you about changes to our services and products
  • To offer you the opportunity to create an account
  • To deliver goods and services to you

AOR BV analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.

How long we keep personal data:

AOR BV does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

 

Sharing personal data with third parties:

AOR BV does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. AOR BV remains responsible for these processes.

Cookies, or similar techniques, that we use:

AOR BV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. AOR BV uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to ensure that the website works properly and to optimize it. We also place cookies that track your surfing behavior so that we can offer customized content and advertisements.

On your first visit to our website, we already informed you about these cookies and asked your permission to place them.

You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

For an explanation, see https://veiliginternetten.nl/

Cookies are also placed on the website by third parties.

Cookie: Google Analytics

Name: _ utma

Function: Analytical cookie that measures website visits

Retention period: 2 years

View, adjust or delete data

 

You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by our company and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

If you would like to exercise your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specified request to info@artof.repair .